How Haven & Help handles enquiries

This page explains how Haven & Help uses information sent through the website contact form or by email to havenandhelp@gmail.com.

Information you send

When you contact Haven & Help, you may choose to include your name, email address, general area, who the support is for, the kind of help that may be useful, and details about the support you are looking for.

How enquiries are used

Enquiries are used only to respond to messages and discuss possible practical home support. Your details are not sold and are not shared for marketing.

Website form submissions are processed through Netlify Forms so the enquiry can be received and reviewed.

Keeping information

Emails and form submissions may be kept for a reasonable period so Haven & Help can respond properly and keep a record of communication.

Deleting your information

You can ask for enquiry information to be deleted by emailing havenandhelp@gmail.com.

Contact

For any privacy questions, email havenandhelp@gmail.com.

Emergencies

Haven & Help is not an emergency service. If there is an emergency, call 999.