Terms for using Haven & Help services

By using this website or booking services with Haven & Help, you agree to the following Terms & Conditions.

1. About Haven & Help

Haven & Help provides home support services, including home cleaning, housekeeping, companionship, welfare checks, shopping and errands, and practical assistance to help clients remain independent within their own homes.

2. Booking services

Appointments can be requested using the website contact form or by emailing havenandhelp@gmail.com. All bookings are subject to availability and are confirmed once agreed by both parties. A free initial consultation may be offered before regular services begin to discuss individual requirements.

3. Pricing

Pricing is discussed individually and may vary depending on the type of service required, location, duration and individual circumstances. A personalised quotation will be provided before any work begins.

4. Payment

One-off services are payable on the day of the appointment. Regular clients are invoiced weekly, with payment due within 7 days. Accepted payment methods are bank transfer and cash.

Late payments may result in future bookings being suspended until the outstanding balance has been settled.

5. Cancellations

Please provide at least 24 hours’ notice if you need to cancel or rearrange an appointment. Appointments cancelled with less than 24 hours’ notice may incur a cancellation charge of up to 50% of the agreed fee or loss of deposit.

If Haven & Help needs to cancel due to unforeseen circumstances, an alternative appointment will be offered wherever possible.

6. Deposits

A deposit is not normally required when booking services with Haven & Help. However, a deposit may be requested for extended one-off bookings, where a significant amount of time is reserved, or where there has been a history of repeated late cancellations or non-attendance.

Any deposit requirements will be discussed and agreed in advance. Deposits are non-refundable unless Haven & Help is unable to provide the agreed service due to circumstances within its control.

7. Client responsibilities

Clients are responsible for providing safe access to their property and ensuring the working environment is safe. Any hazards, pets, access details or other relevant information that may affect the delivery of the service should be disclosed before the appointment.

8. Cleaning & housekeeping

Clients are expected to provide appropriate cleaning products and equipment unless otherwise agreed in advance. Services do not include specialist cleaning, heavy lifting, work at height, or tasks considered unsafe.

9. Welfare checks & companionship

Haven & Help provides practical support and companionship and is not an emergency service or regulated care service. Services are limited to non-regulated practical home support.

If an emergency situation arises, appropriate emergency services or the client’s nominated emergency contact may be contacted.

10. Insurance

Haven & Help maintains appropriate public liability insurance for the services provided.

11. Liability

Reasonable care will always be taken when providing services. Haven & Help shall not be liable for delays or failure to provide services due to circumstances beyond reasonable control, including severe weather, illness, road closures, or other unforeseen events.

12. Privacy

Personal information is collected only for the purpose of responding to enquiries, providing services and managing bookings. Information is handled in accordance with applicable UK data protection legislation and will not be shared with third parties unless required by law or necessary to protect the safety of a client.

13. Website information

Every effort is made to ensure the information on this website is accurate and up to date. However, Haven & Help reserves the right to amend services, prices and website content without prior notice.

14. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions regarding these Terms & Conditions, please use the website contact form or email havenandhelp@gmail.com.

Correspondence address

Correspondence address available on request.