Terms for using H&H Cleaning Services

By using this website or booking services with Haven & Help, you agree to the following Terms & Conditions.

1. About Haven & Help

H&H Cleaning Services by Haven & Help provides residential cleaning, commercial cleaning, Airbnb and holiday let cleaning, rental changeover cleaning, deep cleans and related cleaning services. Light household support may be discussed on request, but cleaning is the main service focus.

2. Booking services

Appointments can be requested using the website contact form or by emailing havenandhelp@gmail.com. All bookings are subject to availability and are confirmed once agreed by both parties. A free, no-obligation quote may be offered before services begin to discuss the property, cleaning requirements and timing.

3. Pricing

Pricing is discussed individually and may vary depending on the property type, location, property size, condition, frequency, access requirements and timing. A personalised quotation will be provided before any work begins.

4. Payment

One-off services are payable on the day of the appointment. Regular clients are invoiced weekly, with payment due within 7 days. Accepted payment methods are bank transfer and cash.

Late payments may result in future bookings being suspended until the outstanding balance has been settled.

5. Cancellations

Please provide at least 24 hours’ notice if you need to cancel or rearrange an appointment. Appointments cancelled with less than 24 hours’ notice may incur a cancellation charge of up to 50% of the agreed fee or loss of deposit.

If Haven & Help needs to cancel due to unforeseen circumstances, an alternative appointment will be offered wherever possible.

6. Deposits

A deposit is not normally required when booking services with Haven & Help. However, a deposit may be requested for extended one-off bookings, where a significant amount of time is reserved, or where there has been a history of repeated late cancellations or non-attendance.

Any deposit requirements will be discussed and agreed in advance. Deposits are non-refundable unless Haven & Help is unable to provide the agreed service due to circumstances within its control.

7. Client responsibilities

Clients are responsible for providing safe access to their property and ensuring the working environment is safe. Any hazards, pets, access details or other relevant information that may affect the delivery of the service should be disclosed before the appointment.

8. Cleaning products, equipment and limits

Clients may provide their preferred cleaning products and equipment, or H&H Cleaning Services can bring suitable cleaning supplies where agreed in advance. Services do not include specialist cleaning, hazardous cleaning, heavy lifting, work at height, pest control, biohazard cleaning, mould remediation, or tasks considered unsafe.

9. Short-stay and rental changeovers

Airbnb, holiday let and rental changeover cleaning can include general cleaning and presentation between stays or occupants. Laundry and linen changeover are not currently included unless this is expressly agreed in writing as part of a future service change.

10. DBS check and property requirements

Jenna is DBS checked. Clients should confirm any specific building, landlord, host platform, commercial premises or access requirements before a booking is agreed.

11. Liability

Reasonable care will always be taken when providing services. H&H Cleaning Services shall not be liable for delays or failure to provide services due to circumstances beyond reasonable control, including severe weather, illness, road closures, access issues, or other unforeseen events.

12. Breakages, damage and valuables

Clients should secure valuables, fragile items and sensitive documents before cleaning begins. Any known delicate surfaces, specialist materials or items requiring particular care should be identified before the appointment.

13. Privacy

Personal information is collected only for the purpose of responding to enquiries, providing quotes, providing services and managing bookings. Information is handled in accordance with applicable UK data protection legislation and will not be shared with third parties unless required by law.

14. Website information

Every effort is made to ensure the information on this website is accurate and up to date. However, Haven & Help reserves the right to amend services, prices and website content without prior notice.

15. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions regarding these Terms & Conditions, please use the website contact form or email havenandhelp@gmail.com.

Correspondence address

Correspondence address available on request.